top of page

Unite With The Infinite

Working in a London Coffee store is different from any other job. You are creating moments of connection with our customers every day, all around the world. You will handcraft delicious beverages and build relationships with our customers and with your fellow partners. We offer great benefits and an environment that is truly welcoming. (Large).jpg


Shift Supervisors create great experiences for partners and customers alike. They run shifts, lead the store team and make decisions that impact store operations. This role is a pathway to develop leadership skills and expand your responsibility.

Job Description:

Shift Supervisor Job Profile:

Position: Shift Supervisor

Overview: As a shift supervisor, you will play a key role in overseeing the daily operations of a coffee shop or café. Working closely with the store manager, you will ensure the smooth functioning of the establishment, lead a team of baristas, and provide exceptional customer service. This position requires strong leadership skills, a customer-centric mindset, and the ability to multitask in a fast-paced environment.


  1. Team Management:

    • Supervise and provide guidance to a team of baristas, ensuring they deliver excellent customer service.

    • Assign tasks, set priorities, and delegate responsibilities effectively.

    • Train new team members on coffee preparation techniques, customer service, and store procedures.

    • Foster a positive work environment, promoting teamwork, open communication, and collaboration.

    • Conduct regular performance evaluations and provide constructive feedback to team members.

  2. Customer Service:

    • Ensure outstanding customer experiences by maintaining high standards of service.

    • Handle customer inquiries, concerns, and complaints, ensuring prompt resolution and customer satisfaction.

    • Lead by example in delivering exceptional customer service and creating a welcoming atmosphere.

    • Monitor customer flow and assist with customer service during busy periods.

    • Seek opportunities to enhance the customer experience and implement improvements.

  3. Operations Management:

    • Open and close the store, following proper procedures and ensuring all tasks are completed efficiently.

    • Manage cash handling, including cash registers, balancing, and deposits.

    • Oversee inventory management, including monitoring stock levels, placing orders, and receiving deliveries.

    • Ensure compliance with health and safety regulations and food handling guidelines.

    • Maintain cleanliness and organization of the store, including the coffee preparation area and customer seating area.

  4. Quality Control:

    • Ensure consistency in coffee preparation, beverage presentation, and overall product quality.

    • Monitor and enforce adherence to standard operating procedures and recipe guidelines.

    • Conduct regular checks on equipment functionality, cleanliness, and maintenance.

    • Address any issues related to product quality, equipment, or supplies promptly and effectively.

    • Collaborate with the store manager to implement quality improvement initiatives.

  5. Communication and Reporting:

    • Communicate effectively with the store manager, providing updates on operations, team performance, and customer feedback.

    • Maintain accurate records and reports, including sales data, inventory counts, and employee schedules.

    • Collaborate with the store manager and team members to develop and implement effective communication strategies.

    • Participate in team meetings and relay information to the baristas regarding new initiatives, promotions, and changes in procedures.



  • Previous experience in a supervisory or leadership role, preferably in the coffee or hospitality industry.

  • Strong leadership skills, with the ability to motivate and inspire a team.

  • Excellent interpersonal and communication skills, with the ability to build positive relationships with team members and customers.

  • Customer-centric mindset, with a focus on delivering exceptional service and resolving customer issues.

  • Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

  • Knowledge of coffee preparation techniques, beverage recipes, and quality control measures.

  • Familiarity with cash handling procedures and inventory management.

  • Flexibility in working hours, including early mornings, evenings, weekends, and holidays.

  • Adherence to health and safety regulations and food handling guidelines.


As a shift supervisor, you will play a vital role in ensuring the smooth operation of the coffee shop, leading a team of baristas, and delivering exceptional customer experiences. Your leadership, organizational skills, and dedication to providing outstanding service will contribute to the success and growth of the coffee shop.

bottom of page